In order to provide the best quality care, patients are seen by appointment only. Please call our office today at (419)625-2484-Sandusky or (419)499-4949 -Milan for all your pet health care needs. If you have an emergency during our normal operating hours, headdirectly to one of our clinics. If able, please call to let us knowwhen to expect your arrival, so that we can be better prepared to treatyour pet's illness or injury.
If you have an emergency after hours,please contact either MedVet Toledo (419) 473-0328 or Lorain County Animal Emergency Center at (440) 240-1400
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
If you have a vicious dog or a dog that dislikes cats, please notify our staff at the time of scheduling your pet's appointment.
Vicious dogs or fractious cats may be sedated and/or muzzled to allow safe examination - for our staff and the pet.
We reserve the right to refuse service to any dog or cat that is deemed too vicious/fractious to be safely handled.
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us until exam, work-up, and treatment has been completed. Usually we will ask you to drop off' sometime in the morning so one of our doctors can examine the patient in between appointments. Once the doctor is done, you will receive a call to go over the diagnosis and to give you discharge instructions.
We ask that all prescription refills be requested in advanced via phone. 24 hour-advanced notice would be greatly appreciated. For pets that receive long-term medication, please make sure you make your request for refill a week or two before you pet's medications run out.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Care Credit, cash and personal checks (valid photo ID required).